BBN Launches Incident Reporting & Management Application for NDIS and Aged Care Providers
Backbone Business Networks (BBN) is proud to announce the release of our new Incident Reporting and Management Application, purpose-built for NDIS providers and Aged Care facilities across Australia.
Designed specifically for organisations operating in highly regulated care environments, the platform helps our Managed Services Agreement (MSA) customers maintain the highest industry compliance standards while simplifying incident reporting, investigation, and communication.
Purpose-Built for Incident Reporting in NDIS and Aged Care
Incident reporting is a critical operational and compliance requirement under both the NDIS Practice Standards and the Aged Care Quality Standards. However, many providers continue to rely on disconnected systems, paper-based processes, or generic tools that fail to reflect real-world care environments.
BBN’s Incident Reporting and Management Application has been developed to directly support:
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Incident Reporting for NDIS providers, aligned to regulatory expectations
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Incident Reporting for Aged Care Facilities, supporting governance and audit readiness
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Clear, structured reporting for frontline workers
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Centralised oversight for managers, compliance teams, and executives
The result is a consistent, auditable, and easy-to-use system that supports both day-to-day operations and long-term compliance obligations.
QR Code Incident Reporting for Frontline Staff
To remove barriers to reporting and improve response times, the platform supports QR code–based incident reporting.
QR codes can be displayed throughout medical, residential, and care facilities, allowing staff to:
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Scan and submit an incident report from any mobile device
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Attach photos and supporting documents where required
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Record incidents accurately at the time they occur
This approach encourages timely reporting, improves data quality, and reduces the administrative load on frontline teams.
Centralised Dashboards and Automated Communication
The application includes intuitive dashboards that provide real-time visibility across all reported incidents. Managers and compliance teams can:
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Track open, closed, and escalated incidents
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Identify trends and recurring issues
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Demonstrate compliance during audits, reviews, and investigations
Automated PDF email notifications, structured workflows, and supporting document collection ensure clear, consistent communication with all stakeholders — including management, quality teams, and external bodies — without manual follow-up.
Built for Compliance, Delivered by BBN
As a specialist IT provider supporting NDIS and Aged Care organisations nationwide, BBN understands that compliance is not optional — it is fundamental to service delivery.
This application has been designed to:
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Support ongoing regulatory compliance
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Reduce organisational risk through structured incident management
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Integrate seamlessly into existing IT environments
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Scale across single facilities or multi-site organisations
For our MSA customers, the Incident Reporting and Management Application forms part of BBN’s broader commitment to delivering secure, compliant, and industry-specific technology solutions.
Available Now for BBN MSA Customers
The BBN Incident Reporting and Management Application is available now for eligible MSA customers.
If your organisation is looking to strengthen Incident Reporting for NDIS or improve Incident Reporting for Aged Care Facilities, contact Backbone Business Networks to learn how this solution can support compliance, accountability, and better outcomes for all stakeholders.